Refund and Returns Policy
Refunds and Returns Policy
At DrumTagz, we take great pride in creating custom print-on-demand items tailored to your unique preferences. Each item is meticulously crafted to meet our high-quality standards. We are committed to ensuring your satisfaction with your purchase.
Returns: Due to the personalized and made-to-order nature of our products, we cannot accept returns or exchanges on items unless they arrive damaged or are misprinted. We are dedicated to providing you with items that meet our quality standards and your expectations.
Refunds: If you receive an item that is damaged or has been misprinted in a way that is our fault, we will gladly offer a refund for your purchase. Please contact us within 5 days of receiving your order to initiate the refund process.
How to Request a Refund: To request a refund for a damaged or misprinted item, please contact our customer support team at hello@drumtagz.com with the following information:
- Your order number
- Details and photos of the damaged or misprinted item
- Your contact information
Our customer support team will guide you through the refund process and ensure that your concerns are addressed promptly.
Cancellations: As our items are made-to-order, cancellations can only be accepted within 24 hours of placing your order. Please contact us as soon as possible if you wish to cancel your order.
We are committed to providing you with top-quality custom products and exceptional customer service. If you have any questions or concerns about our Refunds and Returns Policy, please don’t hesitate to contact us.
Thank you for choosing DrumTagz.
Last Updated: 9/9/2023